All standard service contracts between employers and maid agencies look similar, but they are not the same. A careful reading of the contract (not even the fineprint because there is none) will tell you whether the odds are stacked against you at the outset. Most of the time, employers neglect to read the contract and sign it blindly. In the event of a dispute, the only thing that stands between you and a just settlement is the contract.
Once the FDW is deployed to you, she is under your Care, Control and Custody under MOM rules and regulations. That is an onerous responsibility. But do not worry. The rules and regulations are fair and reasonable. They simply spell out how we should treat our fellow human beings, such as giving the FDW adequate rest, sufficient space and privacy, proper meals, a safe working environment, humane and respectful treatment from members of the household. You play an important role in developing a meaningful employer-FDW relationship. You set the rules, you draw the boundaries and you ensure that your FDW does not deviate or change those rules and boundaries. At the beginning on-the-job training may result in some damages, broken plates, carpet spills. These are part and parcel of your FDW adjusting to your home environment. Don’t despair, don’t give up. On average it takes 3 to 6 months for your FDW to get used to her new environment and responsibilities. With patience on your part and the right attitude on the FDW's part, this learning period can be considerably shortened.
We do not compete on price but on service. Both employers and maids are our customers. The value of a maid agency to employers is not when everything is fine, but when something goes horribly wrong. We will stand by both maids and employer to ensure that both parties receive a fair resolution to the problem. We do not look at the letter of the contract but also the spirit of the contract. MYHELPER has a moral responsibility towards both employer and maids. The contract, afterall, is more than just words on a piece of paper.
We are a for-profit social enterprise. We believe we must be profitable to be able to do good over the long term. However, we do not pursue profit at the expense of our customers - employers and FDWs. We plough back a substantial percentage of our profit in the welfare of our FDWs for the period under contract. We provide FDWs with free outings for rest and recreation, free classes for self-improvement and free financial counselling. We are provide financial rewards at their First Anniversary and upon completion of their contracts.
We also plough back some profits to support like-minded organisations that champion the rights and welfare of FDWs.