We shall serve our clients, employers of foreign domestic workers (FDW) to the best of our ability. We shall honour all terms and conditions stated in the Service Agreement between us and our clients especially with regard to:
a. pricing and refund
b. replacement of a FDW who is found to be unsuitable for the host family.
c. Finding alternative employment for the same FDW within a reasonable time.
d. Providing after-sale service such as counseling or mediating in disputes or grievances.
2. Client Confidentiality
We shall not divulge to third party information about our clients acquired in the course of business.
3. Foreign Domestic Workers (FDW)
We shall help the foreign domestic workers to the best of our ability.
a. We will do our best to help them complete their employment contract by:
i. giving them an orientation so as to facilitate their adjustment to a new environment.
ii. Being available to them when they need advice or assistance.
iii. Referring them to the relevant authority if we feel the matter requires their attention.
b. We will mediate any dispute that may arise with their employer.
4. Fair Terms of Employment
We shall balance the competing interests of our client and the FDW by providing a written Employment Contract taking into account the interests of both parties.
5. MOM rules and regulations
Respect for and co-operate with relevant authorities;
a. We shall observe their rules and regulates governing our industry.
b. We shall co-operate with them and give them due consideration to the concerns in matters that may affect our industry adversely.
6. Truthful Advertisement
When we advertise, we shall be mindful of the dictum “Honesty in the Best Policy” and we shall subscribe to the principle of truth in advertising and;
a. always honour what we advertise.
b. Refrain from bait and switch tactics.
7. Sensitive and respectful
We shall, at all times, be sensitive and respectful to the feelings of the FDW who are here to work for a living. We shall refrain from making offensive, insulting, racist and humiliating remarks and references when dealing with the FDW and the source countries.
8. Code of Practice
Being an Accredited Member of the Association of Employment Agencies (Singapore), we are bound by its Code of Practice and shall abide by the terms of the Code. We will make the Code of Practice available to our clients on request.