MYHELPER PTE LTD
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About the founder

James Quek was previously the Executive Director of World Vision Singapore, an international Christian humanitarian organisation. World Vision Singapore has long-term poverty alleviation projects in 16 countries.In his travels to the projects, he saw that women were the standard bearers in taking care of the family. When things became untenable, many had to make sacrifices by becoming maids overseas or by sending their daughters to work as maids overseas to support the family. In many instances they risk being the victims of exploitation and human trafficking rings. James Quek hopes to make life a little easier for these hardy women who have left the safety and comfort of their homes in search of work opportunities in Singapore.

About the maid industry

The maid industry is driven more by market practices than by market forces. This has resulted in systemic problems for employers and maids. Employers sometimes find themselves disadvantaged while maids end up with a pile of debts. 

The problem of the maid industry is, there is only one winner
The problem of the maid industry is, there are good employers and there are bad maids
The problem of the maid industry is, the unequal debt burden

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Our Faith Statement

MYHELPER believes that maids are precious in the sight of God. They are mothers, sisters and daughters. Driven by circumstances, they have given up the comfort and safety of their homes to work in Singapore in search of a better life for themselves and their families. The company seeks:

• to effect change towards Godly righteousness in the maid industry by providing employment with dignity and fairness for maids and a premium service for employers' peace of mind; and

• to glorify God and to bear Him witness by demonstrating Christian values consistent with the Word of God in our interaction with maids, employers and business partners.

Our Accreditation

MYHELPER PTE LTD is a member of the Association of Employment Agencies Singapore (AEAS). MYHELPER PTE LTD subscribes to the Code of Ethics as laid down by the AEAS. MYHELPER PTE LTD is fully committed to the highest level of professionalism and accountability to employers and maids.

We are also accredited with the Indonesian and Philippine embassies in Singapore. This means that we abide by all home country rules and regulations and the maids are legally deployed in Singapore. 

MyHelper is a registered social enterprise. We are an accredited member of The Singapore Centre for Social Enterprise or raiSE. We are a business that seeks to achieve social good, in this case the welfare of the maids.

Code of Ethics

1. Employer

We shall serve our clients, employers of foreign domestic workers (FDW) to the best of our ability. We shall honour all terms and conditions stated in the Service Agreement between us and our clients especially with regard to:
i. pricing and refund
ii. replacement of a FDW who is found to be unsuitable for the host family.
iii. Finding alternative employment for the same FDW within a reasonable time.
iv. Providing after-sale service such as counseling or mediating in disputes or grievances.

2. Client Confidentiality

We shall not divulge to third party information about our clients acquired in the course of business.

3. Foreign Domestic Workers (FDW)

We shall help the foreign domestic workers to the best of our ability.
a. We will do our best to help them complete their employment contract by:
i. giving them an orientation so as to facilitate their adjustment to a new environment.
ii. Being available to them when they need advice or assistance.
iii. Referring them to the relevant authority if we feel the matter requires their attention.
b. We will mediate any dispute that may arise with their employer.

4. Fair Terms of Employment

We shall balance the competing interests of our client and the FDW by providing a written Employment Contract taking into account the interests of both parties

5. MOM rules and regulations

Respect for and co-operate with relevant authorities

a. We shall observe their rules and regulates governing our industry.
b. We shall co-operate with them and give them due consideration to the concerns in matters that may effect our industry adversely.

6. Truthful Advertisement

When we advertise, we shall be mindful of the dictum “Honesty in the Best Policy” and we shall subscribe to the principle of truth in advertising and
a. always honour what we advertise.
b. Refrain from bait and switch tactics.

7. Sensitive and respectful

We shall, at all times, be sensitive and respectful to the feelings of the FDW who are here to work for a living. We shall refrain from making offensive, insulting, racist and humiliating remarks and references when dealing with the FDW and the source countries.

8. Code of Practice

Being an Accredited Member of the Association of Employment Agencies (Singapore), we are bound by its Code of Practice and shall abide by the terms of the Code. We will make the Code of Practice available to our clients on request.